Returns & refunds

last updated: October 10, 2026

we want you to love how your laundry smells. if something's not right, we'll make it right.

the short version

if you're not happy with your ScentDay order, contact us within 30 days of delivery and we'll help you sort out a replacement or refund. because fragrance is personal, we care more about you ending up happy than about the rules.

30-day satisfaction window

you may request a return or refund within 30 days of the delivery date. to start, email us at support@scentday.co with your order number and a quick note on what went wrong. we'll reply with next steps within 1 business day.

what we can accept

• unopened products in their original packaging — full refund or replacement.
• opened products you're unhappy with — because our boosters are a fragrance you have to smell to judge, we'll work with you on a refund or a swap for a scent you'll like better, even if the tube's been opened. one satisfaction swap or refund per order.
• damaged, defective, or wrong items — we'll replace them or refund them in full, and we cover return shipping. send a photo with your email and you won't need to ship anything back in most cases.

what we can't accept

• requests made more than 30 days after delivery.
• products that are mostly used up (more than half gone) with no defect reported.
• items bought from a third-party retailer or marketplace — those are covered by that seller's policy, not ours.

how refunds work

once your return is approved (or once we've confirmed a damaged/defective item), we'll issue your refund to the original payment method. refunds are processed within 5–10 business days of approval; how fast it lands depends on your bank or card issuer. we refund the product price; original shipping is refunded only when the return is our fault (defective, damaged, or wrong item).

return shipping

• if the return is our fault — you pay nothing; we send a prepaid label or waive the return entirely.
• if it's a change-of-mind or scent-preference return, you cover return shipping unless we tell you not to bother returning it.

subscription orders

subscription (subscribe & save) orders are covered by this same 30-day window on each shipment. to stop future subscription charges, manage or cancel your subscription anytime (see our Subscription Policy) — a refund on a past order does not by itself cancel an active subscription.

exchanges

want a different scent instead of a refund? just say so in your email and we'll swap it, subject to availability.

questions

email support@scentday.co or use our contact page. we're a small team and a real human will read it.

ScentDay is operated by SCENTDAYCO LLC.