Shipping policy

last updated: July 8, 2026

here's exactly how and when your scents get to you. no surprises.

where we ship

we currently ship within the United States (all 50 states). we don't ship internationally yet — get on our list and you'll be the first to know when we do.

free shipping over $35

orders of $35 or more ship free. under $35, a flat shipping rate is calculated and shown at checkout before you pay.

processing time

we pack and hand off most orders within 1–2 business days (business days are Monday–Friday, excluding US holidays). orders placed on a weekend or holiday start processing the next business day. you'll get a confirmation email when you order and a second email with tracking once it ships.

delivery time

once shipped, standard delivery typically takes 3–7 business days depending on your address. delivery estimates are not guaranteed — carriers can run slow during peak periods, weather, or the holidays. the clock on delivery starts when the carrier scans your package, not when you place the order.

tracking

every order ships with tracking. didn't get a tracking email? check your spam folder, then email us at support@scentday.co and we'll resend it.

wrong address

please double-check your shipping address at checkout. if a package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange re-shipment; re-shipping costs may apply.

lost, stolen, or damaged packages

• damaged in transit — email us a photo within 7 days of delivery and we'll replace it (see our Refund & Return Policy).
• marked delivered but missing — check with your household and neighbors first, then contact us and we'll help you open a carrier claim and make it right.

subscriptions

subscription orders always ship free, on your chosen cadence. your renewal shipment is prepared a couple of days before it ships — details are in our Subscription Policy.

questions

email support@scentday.co or visit our contact page.

ScentDay is operated by SCENTDAYCO LLC.